Did anything happen? We're here to assist you! Here's how to get help.
1 - FAQs
Most of the game information is updated and available in our FAQ articles. We highly recommend you try searching for keywords or categories related to your questions before contacting us so you can get your answer even faster. Oh, and a quick tip: the Hot Topics category contains all of our active and known issues. It's always worth checking it before sending a ticket.
2 - In-Game Contact
If you could not find the information you need inside the FAQs, don't worry. Talking to one of our specialists is pretty simple! If you're in your browser now, you will have to open the game on your mobile, access the game options on the bottom of the main screen, and tap on the "Help" button. After that, you can open any article and then tap on the "Contact Us"/Chat icon at the top right corner! From there on, just type away and we'll redirect you to help!
*NOTE: if you don't see the Help button in the game, it's because we currently have a bug where it does not show. Reopening the app should do the trick to make it visibile.
3 - Community Channels
A good way to keep updated about any new versions, identified issues, and even contests is by keeping an eye on our Official Community Channels. You will also be able to interact with other players and we have specialized staff taking care of our beloved community! You can find our links here.
4 - GDPR and COPPA
If you have any data privacy requests, please use this link and we'll get back to you shortly.
Clearing out all of your doubts and assisting you with any issues you might face is our main objective!
We wish you a fantastic journey in our game! See you!