This article will run you through the most common causes and fixes for not being able to connect to the PvP Arena.
1) My opponents flee every match
This message indicates an issue from your opponent's end instead of yours. It is shown when our matchmaking system finds the opponents for your match, but they weren't able to connect to the game session in time. Simply queueing up for a new match should fix the problem.
2) I see a pop-up saying the server is under maintenance
This message indicates that your device is unable to communicate with our servers. This could be due to a range of different reasons, and we recommend following the instructions in this article to attempt to resolve it.
3) I see a "No connection" pop-up every time I try to connect
As with the message above, this message also indicates that your device is unable to communicate with our servers. Please follow the instructions in this article to attempt to resolve the problem.
4) The PvP and World Ops buttons are not showing up
The PvP arena is only unlocked after a certain point during the game, so the first step is to double check if you meet the requirements. In the case you already meet the requirements, then please contact us to report the problem.